Braiins ID Troubleshooting#

#I Cannot Sign In

Check that you are using the email and sign-in method associated with your Braiins ID. A product account name or your display name is not your sign-in email.

• Forgotten password: follow Reset a forgotten password.
• Unavailable passkey: use another registered sign-in method, if available. Check the device or password manager where the passkey was saved.
• Google or Apple problem: choose the provider identity you linked. If possible, use another configured sign-in method and check Social sign-in.
• An old product sign-in screen: follow the product's Pool or Hashpower instructions. These Braiins ID guides apply to the interface shown here.

If sign-in asks you to verify your email, set up 2FA, confirm account setup, or reset your password, complete that requirement before returning to the product. Creating another Braiins ID will not restore access to an existing account automatically.

#Email and Code Problems

Check the address shown on the screen and look in spam or junk folders. Allow time for delivery. Use the resend control when its countdown finishes, then use the code from the latest message for the current flow.

Use each kind of code only in the corresponding form:

During registration, use Use a different email if the address is wrong. During recovery, use Start Again or Restart password reset if the flow expires. If you no longer control your registered email, contact support.

#My Authenticator Code Is Rejected

Use the entry for this Braiins ID, wait for a fresh code, and enter all six digits before it changes. Check that your phone's date and time are set automatically. If you replaced the authenticator, the old entry's codes will no longer work.

If the problem continues, use another offered 2FA method or an unused recovery key. Avoid repeatedly submitting the same expired code.

#I Lost My Phone or Security Key

At the verification prompt, choose another registered method or Use a recovery key. After regaining access, replace the authenticator or remove the missing security key. Check your active sessions as well.

If you have no working 2FA method and no unused recovery key, contact support. A password reset alone does not bypass 2FA.

#An Account or Invitation Is Missing

1. Confirm which email you are signed in with.
2. Open Accounts and look through the whole list. Hidden accounts stay in it, greyed out with a Hidden badge.
3. If the account is missing only from a product switcher, check whether it is hidden.
4. If you were invited, accept the invitation using the exact invited email address. Check the expiry date; ask an owner for a new invitation if it expired or was revoked.
5. If the account is in Braiins ID but missing in the product, ask an owner whether your access is No access.
6. Ask an owner whether your membership was removed.

Signing in with a different Braiins ID does not automatically carry your memberships over.

#A Button Is Missing or an Action Is Unavailable

Open the account's page and check whether you are an owner, and what the Hashpower Access column says for you. Owners manage the account itself: inviting people, changing access, removing members, renaming, and viewing account activity. You cannot change your own role, except that an owner can step down. Your access level decides what you can do in the product: Viewer is view-only, while placing bids and changing product settings need Admin. Ask an owner for the role or access you need.

If email, password, passkey, or social log-in controls are unavailable on your Braiins ID page, first set up an authenticator app or a 2FA security key. Those controls require an active 2FA method. A security action may also require fresh verification. Read the message on the page and finish that step. If you cannot create an account, check the count above the Accounts list: you can create up to 20.

#I See an Unrecognized Session or Change

Review Active Sessions and Activity. End unrecognized sessions and change your password if it may be compromised. Check that your registered security methods and account memberships are still correct. Contact support if you cannot regain control or find changes you did not authorize.

#I Cannot Change My Email or Remove a Security Method

Email change requires an active authenticator app or 2FA security key and fresh verification. Your old email remains in use until you confirm the code sent to the new one. If you sign out, change profile details, or start another email change, the pending request may no longer work; start the email change again.

You cannot remove your last 2FA method or last available sign-in method. Add and test a replacement first. Recovery keys are a fallback, not a replacement for an enrolled 2FA method. If you have a working factor but lost your recovery keys, regenerate the keys.

#My Product Session Ended but I Am Still Signed In to Braiins ID

A product session renews itself while your Braiins ID log-in lasts. If a product asks you to log in again, return through the product's log-in flow. Logging a product session out explicitly prevents it from silently signing that browser back in; it does not necessarily end your Braiins ID log-in. See Profile, sessions, and connected apps.

A connected-app row records an authorization, not a browser log-in. To remove that access, use Revoke Access. Use Log Out Everywhere if you need to end all represented sessions and connected-app access, including this browser.

The Braiins Solo mobile app appears both as a connected app and as a phone-shaped Braiins ID log-in. See why it shows up twice.

#What to Include in a Support Request

Use Braiins support. Include:

• Your sign-in email and affected account name.
• The account ID and your identity ID, from Account actions → Account details.
• What you were trying to do and the page or product where it happened.
• The exact error message and approximate time, including your time zone.
• Your browser and device type.
• A screenshot with passwords, verification codes, setup QR codes, recovery keys, and private information concealed.

Do not include invitation links or recovery links containing private tokens. Support does not need your password, authenticator setup secret, or saved recovery keys to read your report.

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