FAQ's: Account#

We strongly recommend that all pool users set up 2-factor authentication (2FA) to better secure your account.

This provides extra protection in the event that your email account or pool account name and password gets compromised.

To set up 2FA, go to your account's Security page, which can be found when you click on your account name on the top-right corner of your screen. On the Security page, scroll down past the password section and you'll see Two-Factor Authentication.

You have two methods for using 2FA:

• One Time Password (OTP) - use a 3rd party app such as Google Authenticator, Authy, or LastPass to generate a password for one-time use.
• Universal Second Factor (U2F) - use a physical device following the FIDO Universal 2nd Factor standard, such as a TREZOR or Yubikey.

At the moment, 2FA authorization is required (if activated) only when making important changes to your account and not for the login itself.

If you experience problems with the log-in then please be aware that your credentials (both password and account name) are case sensitive. The most common mistake is to put an email as a account name, but this doesn't work. Please use your account name registered at the pool instead.

If your miner is not connecting to our servers please follow these troubleshooting steps:

1. Check if your HW supports the required hashing algorithm
   • Bitcoin Mining Setup on Braiins Pool
2. Reboot your device.
3. Double check the miner configuration to make sure that:
   • Your account name is spelled correctly (account name is case sensitive).
   • There are no white-space characters in your config.
   • You are using the correct pool URL for Bitcoin mining.
4. Try alternative ports for the URLs (some ports might be unreachable in your region).
   • Bitcoin Mining Setup on Braiins Pool
5. Upgrade your device's firmware to the latest version. (Note: it is becoming common for some ASIC manufacturers to lock the SSH in firmware updates, so be careful about this before installing an upgrade.)
6. Check your network settings, e.g. router security-filtering features.
7. Check that your ISP is not blocking the relevant port numbers.

Stop mining on your old account and start mining with a new account. The important thing is to change the passwords on both your Braiins Pool and email accounts. Also, you should change your password for any other services where you use the same password as in the hacked account. To prevent this from happening in the future, we strongly recommend that you set up two-factor authentication. And remember: you should never use the same password for multiple services (for security reasons). You should also avoid using short and predictable passwords.

Once you decide to close your mining operation down there are two options:

1. You can leave your account as it is without signing, or mining, and it will be automatically deleted after one year of your inactivity.
2. You can request account deletion manually in the Settings > Accounts menu and confirm it via the confirmation link sent to your email.

In either case, please check that all rewards were already paid to your payout address before deleting or abandoning the account.

With regards to the pool's Terms and Conditions, we take necessary safety precautions and reserve the right to permanently delete any accounts that have been inactive for at least 12 months on our servers.

An account is considered inactive when there has been no mining activity nor a login into the web profile within the previously specified time.

The funds from deleted accounts are used for technical maintenance of the pool.

To prevent any undesired deletion, the user will receive email notifications 14 days prior to the actual deletion.

The main reason we set such rules is that the mining pool, as an online system, cannot be 100% secure by its nature.

Pool service is therefore not supposed to be a long term storage for those who are mining with us or decided to stop mining.

To safely store the coins long-term, we encourage our users to use secured wallets on their personal computers/smartphones or to use the TREZOR for a high level of security.

We would like to explicitly declare that legally speaking, this service owns the mined coins until the user sets a payout address and the balance on the user's profile exceeds the configured threshold needed for payout.

Please make sure that you have correctly set your payout address and manage your payout threshold according to your needs.

Anonymity is one of the core values which we embraced deeply into our company philosophy. Therefore, we do not collect any personal data and our registration process is really simple. Just fill in the basic necessary information like username, email address and password on the account registration page. Then click on the confirmation link which will be sent to your email address. Your account is now ready, happy mining!

You can easily download the history of your payouts, rewards and even activities in standard CSV and JSON formats — comfortably readable by both humans and machines.

To do so, visit one of the mentioned sections (payouts, rewards or activity) on your Workspace. You will find the export option in the bottom left corner.

While there is no option to directly export PDF files, you can use various spreadsheet software tools to load CSV files and convert them to PDFs.

To protect your account from various attacks, we highly recommend that you use the following security features:

Two-factor authentication (2FA): after the initial setup, you will need to use the 2FA every time when making some important changes to your account.

Payout setup lock: as a security precaution, it is possible to lock your current payout setup so that it cannot be changed by anyone who gains access to your pool account.

Remember, you should never use the same password for multiple services as a security practice. You should also avoid using predictable passwords.

If you have access to the original inbox, simply change it on your own on the Account tab in the Settings. To change your email address, enter the new address you wish to use and click the confirmation link received on your old email account.

If you do not have access to your former email account, you may confirm the change by wallet signature via our support.

Please reset your password here.

The username will be sent to your email address along with the password reset link.

Please note that losing your smartphone (and a backup of your secret key) means you will not be able to change your payout address.

Two-factor authentication (2FA) cannot be deactivated without access to your smartphone.

1. You can deactivate two-factor authentication in the Settings → Security page by entering a valid one-time password.
2. Alternatively, if you do not have access to your authentication software, you can disable your OTP protection by sending us a message signed by your wallet.

Changing the account name is currently not allowed.

You can, however, create a new account with a different account name under the same email address.

It's possible to have multiple accounts registered with the same email address.

To share the access to your account, go to Settings → Access Profiles, create a new profile and set its password and specify its level of permission.

Choose between granting full access or just read-only access to your profile.

Yes! You can create sub-accounts directly from the Braiins Pool interface. Navigate to Settings > Sub-accounts and click Add new Sub-account.

Sub-accounts are full Braiins Pool accounts linked to your primary account. You can optionally copy your payout rules and password during creation. Once created, you can switch between sub-accounts without logging out, view a consolidated dashboard with hashrate and rewards across all sub-accounts, and manage them from a single place.

For full details, see the Sub-accounts guide.

It means your account has not been activated. Please check your inbox and spam folder because you should have received an email which contains the activation link.

If you have not received the activation email, please, contact our support team by creating a new ticket.

We recommend that you check the spam folder/black list in your email account. There is also an option to resend the email in the settings (in the case of a confirmation email).

If the problem persists please create a support request for further investigation.

Unfortunately, we can not recover deleted accounts.

In the case that your account was either deleted automatically or by your own action, please consider your unclaimed reward balance as a donation to service improvements of the pool according to our Terms of Service.